The relationship-oriented philosophy behind one of the Pacific Northwest’s premier payment processing companies
When Bill Mitchell founded Merchant Concepts (1314 NW Irving St, Ste 610, 877-281-1460, merchantconcepts.com) in 1997, he wanted to build something more than a payment processing company. He wanted to build lasting relationships.
“Our philosophy is that there has to be a win-win relationship between our business and the merchant because if one loses, you both lose,” says Mitchell. With esteemed clients that include Standard TV & Appliance, Ethan Allen, and La-Z-Boy, Merchant Concepts maintains plenty of long-standing relationships—some for more than 15 years. Offering in-person consultations and on-site technology training, they hand-tailor their services to fit the needs of each individual business.
“We’re a face-to-face company, and we love being close to the center of the city, so we can have quick and easy access
to our clients.”
“It’s important for us to understand our clients’ needs, their business, and who they are,” says Mitchell, “but more important is understanding their clients’ needs. It’s about really drilling into the layers of an organization and giving them the tools and training to succeed.”
For the past three years, Mitchell has served actively on the board of the Pearl District Business Association (PDBA), forging a more integral connection with local retailers. “We’re kind of the hub in the Pearl,” says Mitchell. “In 2001 we chose the neighborhood as our corporate home of operations. We’re a face-to-face company, and we love being close to the center of the city, so we can have quick and easy access
to our clients.”
Merchant Concepts goes the distance for their clients. From loaning equipment free of charge and doing installations, to offering fraud-prevention training and educational seminars on how to use new technologies, they do exactly what Mitchell has strived for since the beginning.
“We have good relationships,” Mitchell says. “We love what we do and just want to continue to be the best that we can be.”